Return policy
What is your returns policy?
We hope that you love your purchase, but understand that sometimes things just aren't quite right. Our shop’ returns policy means you have 30 days from receipt of the product to let us know you want to return an item, and a further 30 days to return the product directly to our return address for a refund, subject to the exclusions outlined below.
The below are non-cancellable and non-refundable:
- Perishable products such as food, plants, perfumes and toiletries
- Personal products sold with a hygiene seal where that seal has been broken e.g. earrings, underwear and swimwear
- Personalised products and products made to order
- Any product that has been used, returned without original packaging or tags or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.
I would like to return my product, what do I need to do?
If you purchase anything from us that you don't absolutely love or is damaged, you may return it within 30 days from the date you've received it for a refund or store credit. We cannot accept returns more than 30 days after you've received it.
On receipt of the returned product, our customer service will let us know to refund your payment to your original payment method. You should receive your refund within 5-7 working days. We will contact you if there is an issue with your return.
Can I return a product for an exchange instead of a refund?
If you wish to exchange a product, please return your item by following the standard returns procedure and place a new order for your replacement item through www.paintedbird.shop
Have you received my returns?
As soon as your returned products have been arrived in our warehouse, we will be notified of the return. We will then contact you by email to let you know that your return has been received and your refund has been processed. Please allow 3-5 working days for the refund to be processed by your payment provider.
If you would like to know exactly when your return is received by our warehouse. We would advise sending your returns by a tracked service.
Return Shipping Refunds
If your product is damaged, faulty, or you have received an incorrect product, paintedbird.shop will refund the cost of return shipping if you are asked to return it back to our warehouse. However, this must be reported using our Returns form and the Support team will assist from there. Faulty items must be returned in their original packaging.
If you are returning a product for any other reason (e.g. it is different to expected or doesn't fit), we are unable to cover the cost of return
Returns Address:
PAINTED BIRD SHOP
C/O WING CREATIONS LTD
RM23,9/F, Block D, Mai Tak ind Bldg, 221 Wai Yip St.,
Kwun tong, Hong Kong SAR
Postal code:0000
Contact Person: Jack Wong
Email: info@paintedbird.shop or
Email: Paintedbird.shop@gmail.com