Politique de retour

Quelle est votre politique de retour?

Nous espérons que vous aimerez votre achat, mais comprenez que parfois les choses ne vont pas tout à fait bien. La politique de retour de notre boutique signifie que vous disposez de 30 jours à compter de la réception du produit pour nous faire savoir que vous souhaitez retourner un article, et de 30 jours supplémentaires pour retourner le produit directement à notre adresse de retour pour un remboursement, sous réserve des exclusions décrites ci-dessous. .

Les éléments ci-dessous sont non annulables et non remboursables :

  • Produits périssables tels que nourriture, plantes, parfums et articles de toilette
  • Produits personnels vendus avec un sceau hygiénique lorsque ce sceau a été brisé, par ex. boucles d'oreilles, sous-vêtements et maillots de bain
  • Produits personnalisés et produits fabriqués sur commande
  • Tout produit ayant été utilisé, retourné sans emballage ni étiquette d'origine ou retourné dans un état invendable. Les articles défectueux doivent être retournés dans leur emballage d'origine.

 

Je souhaite retourner mon produit, que dois-je faire?

Si vous achetez chez nous quelque chose que vous n'aimez pas absolument ou qui est endommagé, vous pouvez le retourner dans les 30 jours à compter de la date à laquelle vous l'avez reçu pour obtenir un remboursement ou un crédit en magasin. Nous ne pouvons pas accepter les retours plus de 30 jours après que vous les avez reçus

Dès réception du produit retourné, notre service client nous informera pour vous rembourser votre paiement sur votre mode de paiement d'origine. Vous devriez recevoir votre remboursement dans les 5 à 7 jours ouvrables. Nous vous contacterons en cas de problème avec votre retour.

Puis-je retourner un produit pour un échange au lieu d'un remboursement?

Si vous souhaitez échanger un produit, veuillez retourner votre article en suivant la procédure de retour standard et passer une nouvelle commande pour votre article de remplacement via www.paintedbird.shop

Avez-vous reçu mes retours?

Dès que vos produits retournés seront arrivés dans notre entrepôt, nous serons informés du retour. Nous vous contacterons ensuite par email pour vous informer que votre retour a été reçu et que votre remboursement a été traité. Veuillez prévoir 3 à 5 jours ouvrables pour que le remboursement soit traité par votre fournisseur de paiement.

Si vous souhaitez savoir exactement quand votre retour arrive à notre entrepôt. Nous vous conseillons d'envoyer vos retours par un service suivi.

Remboursements des frais de retour

Si votre produit est endommagé, défectueux ou si vous avez reçu un produit incorrect, paintbird.shop remboursera les frais de retour si vous êtes invité à le retourner à notre entrepôt. Cependant, cela doit être signalé à l'aide de notre formulaire de retour et l'équipe d'assistance vous aidera à partir de là. Les articles défectueux doivent être retournés dans leur emballage d'origine.

Si vous retournez un produit pour toute autre raison (par exemple, s'il est différent de celui attendu ou ne vous convient pas), nous ne pouvons pas couvrir les frais de retour

 

Adresse de retour :

Boutique d'oiseaux peints

C/O WING CREATIONS LTD

RM23,9/F, bloc D, bâtiment Mai Tak ind, 221 rue Wai Yip,

Kwun tong, RAS de Hong Kong

Code postal :0000

Tél :+852-53716408

Personne à contacter : Jack Wong

E-mail : info@paintedbird.shop or 

E-mail : Paintedbird.shop@gmail.com

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